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Terms & Conditions





1.1 In these conditions, the following words and phrases shall have the meanings ascribed to them below:

1.1.1 "Customer" means the person or party who purchases the Products from the Seller;

1.1.2 "Seller" means Perfect Scent Trading Limited or any trading division of the company as already laid out prior in this document. (Company Number 12189555, VAT Number GB 354 8470 76) whose registered office is at Cambridge House, 27 Cambridge Park, Wanstead, London, UK, E11 2PU;

1.1.3 "Contract" means any contract between the Seller and the Customer for the sale and purchase of the Products, subject to and incorporating these conditions;

1.1.4 "Products" means any Products agreed in the Contract to be supplied to the Customer by the Seller (including any part or parts of them).

1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3 Words in the singular include the plural and in the plural include the singular.

1.4 A reference to one gender includes a reference to the other gender.

1.5 Condition headings do not affect the interpretation of these conditions.


2.1 Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, communication, specification or other document).

2.2 No terms or conditions endorsed on, delivered with or contained in the Customer's purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.3 These conditions apply to all the Seller's sales and any variation to these conditions and any representations about the Products shall have no effect unless expressly agreed in writing and signed by a director of the Seller.


3.1 All orders placed by the Customer are subject to final acceptance by the Seller.

3.2 Following receipt of any order, the Seller may send to the Customer an order
acknowledgement detailing the Products which have been ordered. This communication is not an order confirmation or order acceptance from the Seller.

3.3 Acceptance of the Customers order and the completion of the Contract between the Seller and Customer will take place on despatch to the Customer of the Products ordered unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer.


4.1 The description of the Products shall be as set out on the Seller's website or market Places at the time the Customer places an order this also applies to telephone orders.

4.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Seller and any descriptions or illustrations contained in the Seller's website are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract which is not a sale by sample. On Occasions, Pictures may not be a true representation of the product received by the client, this may be due to various significant changes as provided by the Brand Owners, these are mainly but not limited to the following: Product Packing Changed, Ordered Products can become obsolete and be replaced with new models, every effort will be made to ensure clients receive exactly the product that they have ordered, however should the brand go through a product rebrand or update the model to the very latest on the market, the client will receive the brand new version. The "Seller" will do everything within reasonable time to ensure clients are made aware of this before they both purchase and receive the items they have ordered, however it is ultimatley down to the "client" to ensure they are familiar with item they have or are about to purchase, For Example BRAND X has a product called X and they change the name and packaging at their own descression, the "seller" will not be held responsible should the "buyer" fail to know this and as such the "seller" has not taken reasonable steps to purchase the item(s) that they seek. We will never mis-sell you the item that you require and have paid for, should this happen the "Buyer" will be informed and offed several options, these options will be as follows. (A) a full refund, (B) a substitute product of the same or better quality than the product purchased which the "seller" will bear the cost of should the price exceed what the "Buyer has paid".

4.3 Every effort is made by the Seller to ensure that prices shown on the Seller's website & marketplaces are accurate. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order. If the Seller does not receive an order confirmation within 2 days of informing the Customer of the error, the order will be cancelled automatically. If the Customer cancels the order, or if the order is cancelled automatically due to the expiry of the 2 day period, the Seller
will refund or re-credit the Customer for any sum that has been paid. We the "Seller" have the right to cancel any order without any prior notice to the "Buyer",
under the following circumstances, (A) If the item is damaged in transit from the "Sellers" Suppliers warehouse to the "Seller's warehouse". (B) Damaged during the pick and pack process, (C) Lost by the Seller Couriers during the delivery process and the Seller not having any further of that item in stock, however if this does happen an alternative product from another brand will be offered - subject to the item being in stock. (C) The item becoming discountinued by either the Brand or the Brands Master Distributors (D) If there has been a pricing Error (E)
you have an undeliverable shipping address such as a PO BOX or where the courier fees make it no longer economically feasable to ship the goods (This is very rare). (F) If the Buyer become offensive to staff as we operate a zero tolance policy to this effect. (G) The Seller has the right to cancel an order at anytime should another unexpected issue arise without any further notice to the Seller. Should the Seller suspect fraud has taken place this willl immediatly be passed on to the relevant policing departments depending upon your geograpical location as well as our local police authority which could be the National Fraud Squad, Flying Squad, HMRC or Essex and or The Metropolitan police force London. Please do be aware that unless agreed in writing between you the BUYER and a senior manager or higher member of staff based with us as the SELLER, items will not be shipped without cleared funds being paid, of which we have a full array of, please do also be aware that we can accept cash payments of upto £500 before we may ask to see proof of funds this is a legal requirement introduced by the UK law Authority HMRC in 2010 in order to ensure no money laundering is taking place, we can accept large sums of cash by prior agreement and with proof of funds.

4.4 All prices are shown in UK £s (pounds sterling) and unless expressly stated otherwise, include UK VAT which is currently at 20% (where applicable) at the applicable current rates but exclude delivery charges. If goods are purchased by anyone from outside of the UK, you will not be charged UK VAT on the price of both the goods and the shipping (however please do be aware that this may be due to change without any prior notice espeically since Brexit. If you are based outside of England and are based in one of the devloved countires, being, Wales, Scotland & Northern Ireland you will not be charged VAT, however there is a chance that you may be charged import duty, the authorities seem to change their mind alot over this particular subject and we have had clients both not be charged and also be charged, we would like it to be known that should you be charged import duty we can not be held responsible for this nor we will be responsible for the reimbursement which unfortunatley you will have to pay in order for the local authorities to release the goods to you. We have had many a sleepless night about this and we can only go by the rules as set out by our
government we feel there is no reason as we are all part of the UK for this to happen but it does happen so once again please do be aware of this. We will correctly fill in the customs forms which we will attach to your item. Conversion rates: Our merchant facilitators, Shopify payments (which incorporates Apple & Google Pay, Visa, Mastercard and others) , Amazon Payments, PayPal, Kalarna, Clearpay & Amex and various others are responsible for the exchanging of funds from your local currency to GBP (£) which is our home currency, therfore they will act as intermediatory for the exachnge and therefore we the "SELLER" have no say over the rates as charged but they will attempt to be the best spot prices available on that day, but this could have the potential to either increase or decrease the price you have paid, please do be aware of this and once again please do be aware that should your purchase cost more than you think due to the exchange rate flucuations we the SELLER will not be held responsible for this nor are we in a position to reimburse you the cost.


We use a variety of couriers in order to ensure your item(s) purchased from us arrive with you in a showroom condition, however we have found that there is sliding scale to their services that we not only pay for but also a lot of factors are taken into account before we use a specific courier we trust to deliver your item(s) these factors are, (1) speed of delivery-time from when the goods leave us to the time they are delivered to you (2) condition of the goods arriving with
you - we have seen in previous months that due to the sheer volume of parcels now going through various courier networks, local delivery drivers have up to 4 times the amount they did have prior to Covid-19 and the massive jump in internet sales, as the driver now needs to drop and go, they have been just throwing parcels over fences or leaving with neighbours etc, as 90% of all item(s) that leave us require a signature from the buyer or the buyers authorised representative we seek to find the couriers that seem to care that bit more than others and this is a constant thing that we to ensure you receive your goods in an A1 condition. However please do be aware of several key factors. (A) As soon as we have produced the shipping label and attatched it to the said parcel (or such like) and it has been collected, we are in a very similar situation to you in that we are in the hands of the couriers and therefore we are only as good as our couriers, we would strongly suggest using the provided tracking number which is attached to your order page where you can track the progress of your order, make any arrangements if you are out etc, we will of course as much as we can but we will only have the same informtion as you have as will our account maangers who look after our parcels, please do in the first instance track your parcel on-line and if no luck please email us at or quoting your order number and which platform it was purchased via IE amazon, ebay, website etc and we would be more than happy to help you. You will also find phone numbers, live chats, whats app facilities etc on our website, please once again do feel free to contact us.
(B) Force Majour & Acts of God, while every effort is made to ensure your item not only leaves us on time but also in tip top condition it can go wrong, below is just some of the ways which are designed to help you, however we can not be held responsible if your goods are stolen and or damaged during the delivery process. This is also extended to what is referred to as acts of god, which prior to the Covid-19 pandemic extended to such things as adverse weather conditions and acts beyond the control of the couriers, this has now been extended to include pandemics. As we are just seeing the true cost of our most recent pandemic, it must be noted that couriers are still well under staffed and having trouble in delivering on time, we must allow for this and we would ask that you be a little more patient for your order to arrive than you normally would, we have put this point in to cover us should we be told your order is late due to this reason and in turn we have to report this to you.


5.1 Delivery of the Products shall be made:

5.1.1 to the Customers address;

5.1.2 at the Sellers sole discretion, to any address specified by the Customer; or

5.1.3 by the Customer collecting Products at the Seller's premises at any time after the Seller has notified the Customer that the Products are ready for collection.

5.2 The Customer acknowledges that it may be required by the Seller to provide proof address and identification (in the form of photo identification) prior to delivery being made.

5.3 Any dates specified by the Seller for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

5.4 If delivery is made in accordance with condition 5.1.3 above, the Customer shall take delivery of the Products within 5 days of the Seller giving it notice that the Products are ready for delivery.

5.5 If for any reason the Customer fails to accept delivery of any of the Products when they are ready for delivery, or the Seller is unable to deliver the Products on time because the Customer has not provided appropriate instructions, documents, licences or authorisations:

5.5.1 risk in the Products shall pass to the Customer (including for loss or damage caused by the Seller's negligence);

5.5.2 the Products shall be deemed to have been delivered; and

5.6 If the Seller is requested to re-deliver the Products following a failed delivery in accordance with condition 5.5, the Seller reserves the right to make an additional charge for such redelivery.

5.7 The Seller may deliver the Products by separate instalments. Each separate instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.

5.8 The Customer shall be required to notify the Seller of any delivery shortages within 24 hours of delivery. If the Customer fails to notify the Seller of any such shortages within this time scale, the Customer shall be deemed to have accepted delivery of all Products.

5.9 The Customer shall report any damage to the item to the seller within 24hrs from when the item was delivered and as stated on the couriers website "Track My Parcel & Proof of delivery", if after this time the seller will accept no further responsibility or liability for the item(s), It is in the Buyers interest to report the damage as well as possible, providing pictures if possible or
providing pictures upon a reasonable request as well as providing your order number and purchase order number (if applicable). In turn we will reply to you within receiving a damaged report within 24 hours if on a working day, or if over the weekend on the next available monday (excluding UK bank holidays)

5.10 Once the item has been delivered and is totally incorrect we shall be responsible for arranging for the item to be collected from you and will offer you either a full refund or replacment (as long as we have it in stock and is no longer obsolete). Please do use the contact us form or instant messaging app on our site to get this arranged. These erro can happen but are very rare, but sometimes being human's we can get it wrong, however rest assured we will
find a fast positive solution for you.

5.11 If you have received your item and you no longer require the item within the first 24 hours of arrival of your item , you will be responsible for the cost of the return to us, if the item has been opened then a re-stocking fee of upto 25% will apply but you will be informed of this prior to you sending the item back to us, if the item is still sealed and arrives back with us in the state in which is was supplied to you, then their may be no restocking fee, this is deemed to be on a
case by case basis. Of course if the item is late in being delivered to you due to neither your fault or ours we will arrange for the item to be sent back to us with a zero restocking fee.

5.12 If you purchase an item which does not meet your expectations we will work with you to resolve your issue but if it exceeds 7 days after arrival you will have to go through your brand and warranty provided in order to have this matter resolved.


6.1 The product will become the responsibility of the customer from the time of delivery with the exception for goods shipped outside the UK, Ireland and Channel Isles where the responsibility is taken at the time of shipping.

6.2 Perfume, Aftershave & Associated products: If you have opened a perfume or aftershave, removed the outer seal and used the item and then no longer require the item, we can take these back but a 75% re-stocking fee will apply as they will then be classed as used and devalued in price, it is also illegal to transport open perfume if not packaged in the correct way. However if it is agreed that you can send your item back due to a misorder and the item is still
in its original packaing and not used we will provide return instructions, however the cost of the return will be incurred by the "BUYER", if your product has arrived broken please ensure you have the batch number, the barcode number, your order number and platform where it was purchased as we keep full records of every item shipped both in and out of our warehouse and if we do not have this information as required we will not be able to commence the return and take it any further.

6.3 Batteries & Hazadous Items, please do contact us should you encounter any issue and we will work together to find a swift resolve to this matter, items like this are dealt with on a case by case basis and we would kindly ask that before contacting firstly assertain that you have been sent the correct items, due to brands rebranding as in Duracell Industrial to PROCELL and such like, if you have asked for Duracell Industrial Products and have been sent Procell items in
their place, please do feel free to visit that brands website for this example, where you will see the transission from Duracell Industrial to PROCELL. Please also do be aware that some of our top selling lines have under gone cosmetic changes and do look different for example, Duracell Ultra Products have been replaced by Duracell PLUS 100% Not to be confused with normal PLUS items which we 50% stronger.


7.1 Payment(s) for the Products by the Customer can be made by any method shown on the Seller's website.


8.1 If the Customer purchases the Products using the Sellers website or telephone number, the Customer may cancel the Contract for any reason, but no later than 7 workings days after delivery of the Products.

8.2 For the avoidance of doubt, there shall be no right to cancel any Contract if the Products:
(i) were purchased on site at the Sellers premises; or (ii) software or extended warranty items which have been opened or unsealed by the Customer; (iii) are products which have been registered in the Customers name with the manufacturer.

8.3 The Customer may cancel the Contract by writing to the Seller in this regard.

8.4 If the Customer elects to cancel the Contract, they shall at their own cost return the Products to the Sellers premises.

8.5 Whilst the Products are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Products.

8.6 If the Products are Electronics, White Goods, IT equipment or such like, the Seller will deem that the Customer has not taken reasonable care of the Products if they have been damaged in the Customers possession, (or in transit whilst being returned) or used and not subsequently restored to their factory settings in accordance with the instructions issued by the Seller.

8.7 The Seller will refund the purchase price within a period of 30 days from the date of cancellation. However, if a Returns Authorisation Number was obtained in advance from the Seller and detailed on any returns packaging, any refund made shall be expedited.

8.8 If the Seller delivered the Products using a delivery service, the cost of such delivery service may be deducted from any amount refunded pursuant to condition 8.7.

8.9 The Seller reserves the right to make a "Service Charge" (which is advertised on the Sellers website from time to time) if the Products are IT equipment and have not been restored to their factory settings or that the Sellers deems that the Customer has not taken reasonable care of the products in accordance with condition 8.6.

8.10 The Customer authorises the Seller to recover the Service Charge by: (i) debiting any credit or debit card of the Seller, immediately following any refund made pursuant to condition

8.7; or setting-off the Service Charge against any refund made pursuant to condition 8.7.

8.11 The Customer acknowledges that the Service Charge will compensate the Seller for any loss suffered by it as a result of the Customers failure to take reasonable care of the Products in accordance with conditions 8.5 and 8.6.


9.1 The following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:

9.1.1 any breach of these conditions;

9.1.2 any use made or resale by the Customer of any of the Products, or of any product incorporating any of the Products; and

9.1.3 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

9.2 Nothing in these conditions excludes or limits the liability of the Seller:

9.2.1 for death or personal injury caused by the Seller's negligence; or

9.2.2 under section 2(3), Consumer Protection Act 1987; or

9.2.3 for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or

9.2.4 for fraud or fraudulent misrepresentation.

9.3 Subject to condition 9.2 and condition 9.3:

9.3.1 the Seller's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and

9.3.2 the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses.


10.1 The Seller may assign the Contract or any part of it to any third party.

10.2 The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Seller.


11.1 The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Seller to terminate the Contract.


12.1 The Products may be sold by the Seller for export from the United Kingdom. The Customer shall comply with all applicable legislation and regulations and payment of any duties, import taxes or other costs of import. If the Seller notifies the Customer that export of the products into a country is prohibited under the Sellers export licences, the Customer shall not supply or offer the Products for supply into or within that country. The Customer shall obtain all licences, authorisations and approvals required for export of Products from the United Kingdom or import into any other country and shall indemnify the Seller against any liability in relation to the Customers breach of any of the provisions of this condition 12.


13.1 Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not.

13.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

13.3 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

13.4 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

13.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

13.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.



14.1 Conditions 5.1 and 5.2 shall not apply.

14.2 Delivery of the Products shall be made to the Customers business address.


15.1 In relation to any Products purchased by the Customer using any credit facility granted by the Seller, the Seller shall issue an invoice for payment with the Products.

15.2 The Customer shall pay any invoice within 14 days of receipt. Time for payment shall be of the essence.

15.3 No payment shall be deemed to have been received until the Seller has received cleared funds.

15.4 The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Customer.

15.5 If the Customer fails to pay the Seller any sum due pursuant to the Contract, the Customer shall be liable to pay interest to the Seller on such sum from the due date for payment at the annual rate of 12% above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made, whether before or after any judgment. The Seller reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

15.6 Full legal and beneficial title and ownership of the Products shall only pass to the Customer when the Seller has received in full (in cash or cleared funds) all sums due to it in respect of:

15.6.1 the Products; and

15.6.2 all other sums which are or which become due to the Seller from the Customer under any other contract or account.

15.7 Until title and ownership of the Products has passed to the Customer, the Customer shall:

15.7.1 hold the Products on a fiduciary basis as the Seller's bailee;

15.7.2 store the Products (at no cost to the Seller) separately from all other Products of the Customer or any third party in such a way that they remain readily identifiable as the Seller's property;

15.7.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; and

15.7.4 maintain the Products in satisfactory condition and keep them insured on the Seller's behalf for their full price against all risks to the reasonable satisfaction of the Seller. On request the Customer shall produce the policy of insurance to the Seller.

15.8 The Customer's right to possession of the Products shall terminate immediately if title and ownership of the Products has not already passed in accordance with condition 15.6 and:

15.8.1 the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation of the Customer; or

15.8.2 the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under any contract between the Seller and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or

15.8.3 the Customer encumbers or in any way charges any of the Products.

15.9 The Seller shall be entitled to recover payment for the Products notwithstanding that legal and beneficial ownership and title of any of the Products has not passed from the Seller.

15.10 The Customer grants the Seller, its agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where the Customer's right to possession has terminated, to recover them.


16.1 The Seller is a re-seller and not a manufacturer of the Products. In this respect and to the fullest extent permissible by law, the Seller is unable to offer any express warranties of any kind whatsoever in respect of the Products. Therefore for the avoidence of doubt, we storngly recommend activating your warranty as soon as your item has arrived with you, by doing this the brand themselves will provide technical support and should it be the case advise us "The Seller" to replace the goods, should this be the case the brand will provide you with an RMA Number (a returns number as asuthorised by the brand), without this we will not be able to accept the return back, however if this has been lost please do ask the brand to contact us as soon as possible and ask to speak to customer services who will be only to happy to help. It has to be noted that as Authorised Distributors, Wholesalers and Suppliers we have very good
knowledge of the products that we are selling but are not qualified to offer techincal support on a vast array of the products sold, could we therefore make it very clear that should you require any technical support, please do either visit the brand in questions website or call the brand in question.

16.2 Save to the extent that any exclusion or restriction of liability may be prohibited by statute, all implied warranties relating to the Products (statutory or otherwise) including (without limitation) any warranties relating to quality or fitness for a particular purpose, shall be fully excluded.

16.3 The Products may be sold with a manufactures warranty, details of which shall be dispatched with the Products.

16.4 Products which are found to be defective following delivery shall be dealt with by the Customer in accordance with any subsisting manufacturer's warranty. For the avoidance of doubt, this may mean that the Products are repaired as opposed to replaced and must be returned directly to the manufacturer as opposed to the Seller.

16.5 All of our items are UK SOURCED AND SUPPLIED, we are not grey traders and we do not trade in cloned or substandard products, products must pass our 100 point plan in order to be added in to our stocks to ensure that you are 100% happy with your purchases. All of our items are either purchased directly from the brand owners or via their authorised distributor network, we are partners with over 5000 brands and have long standing relationships going back over 40 years, shoud you wish add your products to our range please do email us at

16.6 trade clients (educational's, central governemnt agencies, PLC, SME/Medium companies, all private limited companies, sole traders, LLP, LLC's) please ensure your invoices and statements are correct as after the due date any issues may not be able to be rectified, but we can offer you 14 day payment terms which please do ask your account manager about today, short of that everything else can be done via PROFORMA which once agreed and signed off will be replaced with your offical invoice.


17.1 Condition 8 shall not apply. For the avoidance of doubt, the Consumer Protection (Distance Selling) Regulations 2000 do not apply to the sale of Products in the course of a trade, business or profession.


18.1 Subject to the Sellers written agreement and the payment of a re-stocking charge (which is up to 75% of the purchase price) by the Customer, the Products may be returned at the expense of the Customer within 7 days of delivery. (please refer above for exceptions) and if in doubt please email or call us.

18.2 No returns will be accepted for goods shipped to outside the UK, Ireland and Channel Isles under any circumstances.